Shipping & Policies

Welcome

Welcome to my shop! I hope that at the end of your visit, you have found that perfect alpaca item for yourself or to give as a gift. If you would like something custom made, please don't hesitate to ask!

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Questions about your order?

    Please contact me if you have any problems with your order.

    Returns and exchange details

    These yarns are all hand-dyed by me. I want you to be HAPPY with your purchase, so please let me know if you are not and I will refund your purchase or replace the item.

    Additional

    Any item that is listed as "custom order" requires approximately one week to make. Please convo me with any questions (or to request an earlier date). Domestic shipping will take an additional 2-3 days; international shipping will take an additional 5-10 days. Thanks in advance for your patience!